Gorenje is a Slovenian brand that offers our market inexpensive household appliances. In order not to miss your chance for the free elimination of defects and malfunctions, it is important at the initial stage to familiarize yourself with the conditions of the guarantee for Gorenie washing machines.
Manufacturer's Obligations and Buyer Rights
Wherever you buy new equipment - from authorized dealers or in online stores, you should get documents for the right to free service. It is important that all necessary documents are attached to the washing machine (CMA). The main thing is a warranty card. It is important that the seller fills it out correctly. The absence of a seal, date or signature may be the reason for the denial of warranty service.
All household appliances from a Slovenian company are entitled to free service during two years - from the date of purchase.
Estimated life time washing machine "Gorenie" - 10 years.
The basis for the replacement of goods or a refund becomes a factory marriage act - it must be issued by a specialist authorized by an authorized service.
Where to go?
If you trust SMA - during the first two years of operation, an unauthorized service, the first workshop or private repairman that you get, then the owner is deprived of the right to receive free repair under warranty.
Find out the address of the nearest service center on the official Gorenje website. Here you can also get acquainted with the entire list of authorized service centers.
For information, contact the Gorenje User Support Center in the Russian Federation. Customers are offered free calls to number 8 (800) 700-05-15.
When will the failure follow?
The manufacturer does not intend to pay for errors made by the user. Free services are provided only with a filled coupon and in case of breakdowns that occurred due to the fault of the manufacturer.
Warranty will be refused if:
- The safety of the seal is impaired.
- Damage caused by intentional or careless intervention by the user or a third party.
- The operating rules were violated - all of them are listed in the instructions.
- An unauthorized opening, repair, and adjustment was made to the design of the apparatus.
- The ticket is filled out incorrectly.
- The product serial number cannot be set.
Warranty repairs are also not available with:
- Natural wear of components.
- Accidental damage - by the user. This also includes malfunctions caused by a violation of the temperature regime, pollution, metal objects getting inside the machine.
- Damage due to natural disasters.
- Defects associated with emergency power surges.
- Incorrect connection to the power grid, as well as for any other violations of the operating rules.
Replacing consumables during the entire period of operation, starting from the day of purchase, is the business of the owner of the AGR.
The manufacturer declines responsibility for the harm that people or animals may suffer, as well as for damage to property - if this is caused by a violation of the operating rules. For example, if an animal gets into the drum of a car, with all the ensuing consequences. Or if, after washing, an expensive thing deteriorates that the user washed by choosing the wrong washing mode.
To avoid problems at the beginning of operation, the manufacturer recommends that the installation and connection of the AGR to specialists from authorized services.